Support & Assistance
Quick answers are often just a click away.
For the fastest help, we recommend starting with our FAQ section. Common questions like “When will my order be shipped?”, “How can I track my package?”, or “Why did only part of my order arrive?” are already explained there in detail.
Checking the FAQs first saves you time, since the same information would be shared if you reached out by email.
If your situation isn’t covered in the FAQs or requires individual attention, please feel free to contact us directly.
Need more help? Visit our Contact Us page — the Veinci team is here to assist you.
Shipping & Delivery
Where do you ship your products from?
We currently ship from United States and are working to open fulfillment centers worldwide for faster delivery.
When will my order be shipped?
All orders are processed within 1‑3 business days. Shipments do not occur on weekends or holidays.
Where do you deliver to?
We offer international shipping and deliver to most countries around the globe.
Will I need to pay import duties or taxes?
Duties or taxes may apply based on your country's regulations. These are the customer's responsibility. We do not control or refund any customs fees.
Can I track my order?
You will receive a tracking number by email once your order ships. Tracking is available for Canada and USA orders.
What are the shipping charges and delivery estimates?
Rates are calculated at checkout. Delivery times can vary, and delays may occur during high volume or external factors.
What happens if I entered a wrong address?
If delivery fails or returns due to an incorrect address, we'll reach out to arrange re-shipment. Address changes must be confirmed before dispatch.
Do you offer shipping protection?
We offer optional shipping protection to cover loss, damage, or theft during transit—supporting replacements or refunds accordingly.
General Questions
How long does shipping take?
Shipping usually takes 8–15 business days depending on your location.
Is express delivery available?
Yes! Express delivery typically takes 5–8 business days, depending on your region.
How does your Warranty & Return process work?
We offer 90-day returns from delivery and a lifetime warranty against manufacturing defects. Contact us within 90 days for a full refund or replacement.
How does the Lifetime Warranty work?
Eligible items can be replaced under warranty—sometimes with a small fee for logistics. Requests are handled via our replacement form.
Do you accept returns for any reason?
Yes! If you’re not completely satisfied, let us know within 90 days of receiving your order. We'll guide you through our no-hassle return process.
What payment methods do you accept?
We accept major cards, PayPal, Apple Pay, Google Pay, Shop Pay, and installments via Klarna or Shop Pay.
Will I pay duties or taxes upon delivery?
No — Venici covers all import duties and taxes for international deliveries. No additional customs charges at arrival.
How does Venici support animal welfare?
A portion of our profits is regularly donated to animal rescue and rehabilitation programs worldwide. Shopping with us means supporting a cause.
How do I remove items from my cart?
Click the “remove” or trash icon next to the item in your cart. Free gifts and eBooks—if included—are automatic and can't be removed manually.
What is the Bundle discount feature?
Many collections offer volume-based savings—stacked automatically at checkout when you add multiple items. No coupon required.
I don’t want the free eBook included with my order. What do I do?
The eBook is complimentary. You can simply ignore it—it won’t impact your order or shipping.
Why was my order canceled unexpectedly?
Orders may be canceled by our fraud filter if suspicious activity is detected. If you believe it's a mistake, you may reorder using PayPal.
Are Venici watches waterproof?
Our watches are rated 3ATM—splash and minor moisture safe, but not recommended for swimming or bathing.
How do I replace my watch battery?
Replacement batteries are available at most jewelry or watch repair shops. Any technician can assist with installation.
How do I contact customer support?
For assistance, fill out our contact form or email us at the address on the "Contact Us" page. Please allow up to 48 hours for a response.
